Terms & Conditions

Please read our terms and conditions before booking your cleaning. We know you won’t but we tried.
Seriously though...

Terms of Service

By booking a house cleaning appointment and or domestic work with Maidscape I (the customer) agree to the following terms of service.
  • I agree to allow Maidscape to authorize and charge my credit card.
  • I agree to do an inspection before the house cleaner leaves.
  • I agree to call Maidscape within 24 hours if I have any problems with the service.
If (the customer) does not do a walk through with the domestic worker(s) and is not satisfied with the cleaning, and if the complaint is made more than 24 hours after the service, Maidscape’s referred domestic worker is NOT accountable for the cleaning outcome. If the referred house cleaners demonstrate focus and work hard the entire time they are working, you (the customer) are still responsible for payment whether or not you are satisfied with the cleaning outcome.
I have read the following statement.
“Maidscape is not the employer of the domestic worker referred to you. The domestic worker may be your employee or an independent contractor depending on the relationship you have with him or her. If you direct and control the manner and means by which the domestic worker performs his or her work you may have employer responsibilities, including employment taxes and workers’ compensation.”
Property Management Disclaimer: If a renter is not satisfied with the cleaning and the complaint is made more than 24 hours after the service, Maidscape, nor the domestic worker is accountable for the cleaning outcome.
Charge-Back Disclaimer: A credit card authorization will be placed on the day of the service. Maidscape takes credit card fraud very seriously. Make sure that you are using the correct card for any transaction and that the card belongs to you. If the credit card does not belong to you, make sure that we have the card owner’s verbal or written approval. If your home is cleaned by a Maidscape referred domestic worker and you or the card owner reports to the bank that the charges were fraudulent, you will be responsible for the entire cost, commissions, and interest, which will be handled by collections.
Fail to Pay: In case of any failure to make payment, you will be notified. If the account goes to collections, You will be responsible for the entire cost, commissions, and interest, which will be handled by collections.
Move out or Move in Disclaimer: Please inform us immediately by SMS 909-638-1003, email, or call 8 AM – 6 PM if you need a move out cleaning. We are not accountable if the tenant renting a home does not receive a deposit refund. Move outs may take twice as long and cost almost double the amount of a deep clean.
Construction Clean Disclaimer: Constructions cleans may take at least twice as long and cost almost double the amount of a deep clean. If there is any work being done during the cleaning, the registered house cleaner(s) are not accountable for the cleaning outcome.
Property Access: The customer is completely responsible if customer chooses to give referred domestic workers key access to their property or hide a key. We strongly recommend that the customer use a hidden lock box. Lock box code can be provided for the domestic worker or for Maidscape.
Laundry Disclosure: The customer is completely responsible if customer chooses to give the domestic worker laundry. Maidscape referred house cleaners are house cleaning experts only, not laundry experts.
Hourly Disclosure: After the service is rendered, you will be charged at the rate of $40 per hour per cleaner with $120 minimum or a $200 minimum for Sundays or holidays. 1 or 2 house cleaners will be assigned to your home depending on the size of your home and availability.
You must contact us at least 24 hours before a service to cancel or change an appointment and avoid any charges. The cleaners will need a 1 to 3 hour window for most appointments. Cleaners will wait up to a maximum of 15 minutes to be let into any property.
It is prohibited for Maidscape’s referred domestic workers to make contracts with clients without paying Maidscape’s scheduled fees.
If you are ordering partial house cleaning we ask that you be reasonable with your expectations, let the referred domestic worker(s) see your priority list, and ask them if all the items that you have listed can be accomplished within the amount of time you are expecting them to finish.
If you live in a gated community, meet the referred domestic workers at the gate or provide a gate code. If there is more than one entrance, let us know.
Let us know if your home has not been properly treated for rodents, insects, or other vermin.
Let us know in advance if your home has been soiled by pet or human waste, if your home does not have adequate electricity or water needed for work or if you have an extreme mold condition, or any biohazard.
Hoarders or customers that are extremely messy and disorganized will need home organizational service at the same rate of $40 per hour per cleaner with a $120 minimum or $200 minimum per hour on Sundays or holidays. We may need to provide a different specialist for your home needs.
Maidscape Referral Agency reserves the right to refuse service to anyone. Customers who are extremely picky, ask for a refund, use hateful language, or are disrespectful to the domestic workers or the agency will be blacklisted from booking future service.
Be kind when evaluating the house cleaning work because house cleaning is arduous labor and Maidscape’s domestic referrals are trying their best to meet your expectations. To validate any complaints, leave a written list for the home cleaner, do an inspection with the home cleaner, and report complaints within 24 hours. If you are not happy with the cleaning outcome, we can schedule another cleaner for a reclean appointment.
With all bookings only one discount can be applied per booking. Some discount codes may be only applied on specific day bookings. If you cancel your recurring service, you will have to pay the full amount of your first time service. Terms may change without notice. Discounts may not be applied for bookings on Same Day Service or Holidays.
Cancellation notice: 50% of total will be charged for cancellations made less than 24 hours prior.
PRIVACY NOTICE
This privacy notice discloses the privacy practices for the www.maidscape.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:
  • What information we collect.
  • With whom it is shared.
  • How it can be corrected.
  • How it is secured.
  • How policy changes will be communicated.
  • How to address concerns over misuse of personal data.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:
  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the top left of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g., billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.