Frequently Asked Questions

General Questions

Yes. We bring our own cleaning supplies, but please let us know if you have any special requests and we would be happy to accommodate you if possible.
Sure thing. Simply add any comments you would like to be applied to your service during booking.
We offer cleanings in:
  • AVOCADO HEIGHTS
  • AZUSA
  • BALDWIN PARK
  • BREA
  • CITY OF INDUSTRY
  • CHINO HILLS
  • CLAREMONT
  • COVINA
  • DIAMOND BAR
  • GLENDORA
  • HACIENDA HEIGHTS
  • LA HABRA
  • LA MIRADA
  • LA PUENTE
  • LA VERNE
  • POMONA
  • ROWLAND HEIGHTS
  • SAN DIMAS
  • WALNUT
  • WEST COVINA
  • WHITTIER
No, as long as we have a way to get into the home you don’t have to be present for the cleaning. Whether it be a gate code or key under the mat, just let us know in the comment section when you’re booking.
There are never contracts or obligations when working with Maidscape. You can cancel any appointment at any time, free of charge, if you let us know at least 24 hours before your cleaning. There is a $25 cancellation fee for appointments canceled on the day of the service. To cancel email us at support@maidscape.com or call us at 909-638-1003.
Our main goal is to make you happy. We will send the same team unless you tell us otherwise (you’re in charge!). We know familiarity is important to you, so we do our best to keep you with the same team as long as you’re working with Maidscape. It is possible to always have your favorite team, if you:
  • are very flexible on your cleaning times
  • treat your team with kindness and respect
In cases where your regular team is out sick or unavailable, we will call or email and inform you a new team will be arriving. That way you’ve never caught off-guard or can reschedule as needed.
We always send a team of 2, sometimes more, depending on the job requirements.
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. Deep cleaning includes all of the standard cleanings with extra detail to bathrooms, kitchens, and anything else you might over look. For an in-depth look check out our services page.
The time needed for a home cleaning can vary depending on the condition of the home but most homes we expect to fall into one of these time frames.

Home SizeEstimated Time
1 bedroom1 – 2 hours
2 bedroom2 – 3 hours
3 bedroom3 – 4 hours
4 bedroom4 – 5 hours
5 bedroom5 – 6 hours
We price based on the number of bedrooms and bathrooms in a home. Click here for full details.

Payment & Policies

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If after our re-clean is completed and you’re still not happy with our service, we offer a full refund.
If you’re not satisfied with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
We have three levels of security in place. First off, our booking page is fully encrypted and protected by SSL. Secondly, our booking form has its own layer of 256-bit security. Third, credit card transactions are processed by Stripe and is layered on their own 256-bit security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). We do not have access to your card information.

Rest assured we take security very seriously.
Nope! We will never take your money without having first done our jobs.
Tips are not required, but always appreciated. If you do decide to tip feel free to give it to your home keeper. 100% of the tip goes to them and it will make their day!