Frequently Asked Questions

Everything you need to know so you can use Maidscape like a pro.

General Questions

The booking process is as simple as possible. You just scheduled a house cleaning within 60 seconds!
All you have to do now is wait for our crew to arrive and you will not be charged until after the cleaning is finished.
Want recurring cleanings?
Once you decide to set up a regular monthly, bi-weekly, or weekly service just give us a text or call and we will apply the discounts. You can save up to 20%!
Your presence is not required for the cleaning.
If you would like to leave during the appointment, we would only need instructions for the staff to finish up, such as locking the door.
If you are not present during the beginning, we would only need instructions for our cleaner to gain entry, such as leaving a key underneath a doormat or in a mail box.
There will usually be 1-3 cleaners sent to your home depending on the size of your house.
Staff are prepared with their own cleaning supplies and equipment for each appointment. If there is a specific brand or type of product you would like for to use, you are welcome to provide it during the cleaning.
Your credit card will be charged after your cleaning has been completed. If we are unable to process the payment and charge your card, we will give you a call to update your card details.
Tips are completely optional and go directly to your cleaner, whether you tip in cash during the cleaning or online via our booking form.

Payment & Policies

If there is a breakage or loss during your cleaning, notification of such an event must be made to us within 24 hours of service by phone. Once we receive the notification, a claim form will be sent to you to be filled out. Please note the form must be received within 3 days after the incident occurs to establish liability.
The satisfaction of our customers are important to us so please be assured that we’ll try our best to resolve any claims as soon as possible.
We want to make sure that everybody’s appointments are serviced by the best professionals possible. It takes us time to find the right cleaner for you. Please give us the required 24 hour notice if cancelling or changing your appointment.
If proper notice is not given, Maidscape will charge 50% of your cleaning as a cancellation fee.
We offer a 100% satisfaction guarantee on our cleanings. If something is not up to standard, let us know within 24 hours, and we will return no later than 3 days to re-clean for free.
We accept all credit and debit cards. We do not accept cash and checks.

Terms & Conditions

By booking a house cleaning appointment and or domestic work with Maidscape I (the customer) agree to the following terms of service.
  • I agree to allow Maidscape to authorize and charge my credit card.
  • I agree to do an inspection before the house cleaner leaves.
  • I agree to call Maidscape within 24 hours if I have any problems with the service.
If (the customer) does not do a walk through with the domestic worker(s) and is not satisfied with the cleaning, and if the complaint is made more than 24 hours after the service, Maidscape’s referred domestic worker is NOT accountable for the cleaning outcome. If the referred house cleaners demonstrate focus and work hard the entire time they are working, you (the customer) are still responsible for payment whether or not you are satisfied with the cleaning outcome.
I have read the following statement.
“Maidscape is not the employer of the domestic worker referred to you. The domestic worker may be your employee or an independent contractor depending on the relationship you have with him or her. If you direct and control the manner and means by which the domestic worker performs his or her work you may have employer responsibilities.”
Property Management Disclaimer: If a renter is not satisfied with the cleaning and the complaint is made more than 24 hours after the service, Maidscape, nor the domestic worker is accountable for the cleaning outcome.
Charge-back Disclaimer: A credit card authorization will be placed on the day of the service. Maidscape takes credit card fraud very seriously. Make sure that you are using the correct card for any transaction and that the card belongs to you. If the credit card does not belong to you, make sure that we have the card owner’s verbal or written approval. If your home is cleaned by a Maidscape referred domestic worker and you or the card owner reports to the bank that the charges were fraudulent, you will be responsible for the entire cost, commissions, and interest, which will be handled by collections.
Fail to Pay: In case of any failure to make payment, you will be notified. If the account goes to collections, You will be responsible for the entire cost, commissions, and interest, which will be handled by collections.
​Move out or move in Disclaimer: Please inform us immediately by SMS 909-638-1003, email, or call 8am-6pm if you need a move out cleaning. We are not accountable if the tenant renting a home does not receive a deposit refund. Move outs may take twice as long and cost almost double the amount of a deep clean.
Construction Clean up: Constructions cleans may take at least twice as long and cost almost double the amount of a deep clean. If there is any work being done during the cleaning, the registered house cleaner(s) are not accountable for the cleaning outcome.
Property access: The customer is completely responsible if customer chooses to give referred domestic workers key access to their property or hide a key. We strongly recommend that the customer use a hidden lock box. Lock box code can be provided for the domestic worker or for Maidscape.
Laundry Disclosure: The customer is completely responsible if customer chooses to give the domestic worker laundry. Maidscape referred house cleaners are house cleaning experts only, not laundry experts.
Hourly Disclosure: After the service is rendered, you will be charged at the rate of $40 per hour per cleaner with $120 minimum or a $200 minimum for Sundays or holidays. 1 or 2 house cleaners will be assigned to your home depending on the size of your home and availability.
Cancellation notice: 50% of total will be charged for cancellations made less than 24 hours prior.
You must contact us at least 24 hours before a service to cancel or change an appointment and avoid any charges. The cleaners will need a 1-3 hour window for most appointments. Cleaners will wait up to a maximum of 15 minutes to be let into any property.
-It is prohibited for Maidscape’s referred domestic workers to make contracts with clients without paying Maidscape’s scheduled fees.
-Hoarders or customers that are extremely messy and disorganized will need home organizational service at the same rate of $40 per hour per cleaner with a $120 minimum or $200 minimum per hour on Sundays or holidays. We may need to provide a different specialist for your home needs.
-With all bookings only one discount can be applied per booking. Some discount codes may be only applied on specific day bookings. If you cancel your recurring service, you will have to pay the full amount of your first time service. Terms may change without notice. Discounts may not be applied for bookings on Same Day Service or Holidays.
This privacy notice discloses the privacy practices for the www.maidscape.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:
  • What information we collect;
  • With whom it is shared;
  • How it can be corrected;
  • How it is secured;
  • How policy changes will be communicated;
  • How to address concerns over misuse of personal data.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:
  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the top left of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g., billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.