How does it work?
The booking process is as simple as possible. You can schedule a house cleaning within 60 seconds!
Step 1: Fill in the details on our online booking form – You can tailor the cleaning to your home and needs.
Step 2: Get an instant quote – See the total upfront cost with no hidden fees.
Step 3: Pay online securely – Your payment information is encrypted and you are only charged after the appointment is finished.
Step 4: Save More – Get discounts when you decide to set up recurring monthly, bi-weekly, or weekly services, just give us a text or call and we will apply the price cuts.
Do I have to be home for the cleaning?
Your presence is not required for the cleaning.
If you would like to leave during the appointment, we would only need instructions for the staff to finish up, such as locking the door.
If you are not present during the beginning, we would only need instructions for our cleaner to gain entry, such as leaving a key underneath a doormat or in a mailbox.
How many cleaners will I get?
There will usually be 1-3 cleaners sent to your home depending on the size of your house.
Do you bring your own supplies?
Staff are prepared with their own cleaning supplies and equipment for each appointment. If there is a specific type of product you would like for to use, you are welcome to provide it during the cleaning
When does my card get charged?
Your credit card will be charged after your cleaning has been completed. If we are unable to process the payment and charge your card, we will give you a call to update your card details.
Do I need to tip?
Tips are completely optional and go directly to your cleaner, whether you tip in cash during the cleaning or online via our booking form.
Payment & Policies
What is your breakage & loss policy?
If there is a breakage or loss during your cleaning, notification of such an event must be made to us within 24 hours of service by phone. Once we receive the notification, a claim form will be sent to you to be filled out. Please note the form must be received within 3 days after the incident occurs to establish liability.
The satisfaction of our customers are important to us so please be assured that we’ll try our best to resolve any claims as soon as possible.
What is your cancellation policy?
We want to make sure that everybody’s appointments are serviced by the best professionals possible. It takes us time to find the right cleaner for you. Please give us the required 24 hour notice if cancelling or changing your appointment.
If proper notice is not given, Maidscape will charge 50% of your cleaning as a cancellation fee.
What is your 100% satisfaction guarantee policy?
We offer a 100% satisfaction guarantee on our cleanings. If something is not up to standard, let us know within 24 hours, and we will return no later than 3 days to re-clean for free.
What are your payment options?